“Radical Candour” and staff culture

As we start preparing to hire our founding teaching team at Ark Soane Academy, I’ve been thinking a lot about staff culture. Speaking to a wise headteacher colleague recently, I was struck by her advice: “when you get that founding team together, there will be zero trust in the room.” She advised me to think deeply about how to build that trust so they can become a team that executes excellence. And she told me to read Kim Scott’s Radical Candour.

The combination of my colleague’s wisdom and reading Scott’s book have given me a clear steer on staff culture. Radical Candour is essentially about how to set up strong team relationships so you can hold each other to account and continually improve. In Scott’s latest introduction, she notes that she almost called the book “Compassionate Candour”, which I far prefer. What this means for Scott is that you need to both “care deeply” about each team member and “challenge directly.”

The book opens with the all-too recognisable story of the anonymised “Bob.” Bob came to her company with great references, but his first piece of work was sub-par. Rather than challenging him on it, Scott insincerely told him the work was great. This meant Bob assumed that this standard of work was acceptable, and continued with it. Which meant the team kept having to cover for him, and then they themselves stopped seeing why they should put so much effort in when Bob was praised for so little. Eventually, having avoided Bob in the office, Scott finally built up the courage to talk directly – and fired him.

Bob’s reaction? “Why didn’t you tell me? Why didn’t anyone tell me?”

It is easier to care deeply than it is to challenge directly – I’ve often fallen into the trap of what Scott calls “ruinous empathy”: “I won’t have that difficult conversation today because this person is feeling under the weather/has just come back from being ill/is having relationship problems.” And of course, sometimes it’s right to put off a conversation (in fact, Scott says picking people up on every little thing, in work as in relationships, is not advised: she suggests leaving “three things unsaid” each day). But ultimately, there are some hinge points where you do need to hold others to account.

A large part of this book explores the concept that you as the leader need to model welcoming feedback. In fact, if you are constantly seeking, inviting, relishing and (crucially) acting on feedback, you encourage this culture in your organization. People might not have to steel themselves for the “difficult conversation” if everyone is constantly saying: ‘what do you think? What could I change? How could I improve this?” It becomes part of the natural dialogue. Scott describes a culture at Google and Apple where the top leaders – CEOs, founders – would relish being shouted down by others, and thank them for being so direct. She cites Steve Jobs: “I don’t mind being wrong. And I’ll admit that I’m wrong a lot. It doesn’t really matter to me too much. What matters to me is that we do the right thing.”

So as leaders, we have a huge responsibility to always seek feedback, and then to genuinely act on it and show we have taken that feedback seriously to build that culture of constant improvement. This culture is especially crucial to an organization that is growing.

Scott talks of the particular nature of start-ups, which of course resonates strongly with me at this point: with a tiny team, everyone knows each other extremely well. You tend to find it easy to have radically candid conversations, because you know each other well and the care is evidently there. But as a start-up begins to grow, this does not scale. You can’t deeply know one hundred people in a genuine way. You can’t go around “just being honest” with people you haven’t built relationships with. That, Scott advises, makes you an “a**hole.” The trap is that people actually prefer a competent boss who is a “jerk” to an incompetent boss who is nice to them. The danger of this is that the jerks begin to flourish, and all of a sudden you have an organisational culture that becomes pretty toxic.

How do we guard against this? How do we safeguard the culture, while still being honest with each other about how we’re doing?

The first step, as above, is to model from above. Scott notes that for CEOs (headteachers), the way you line manage others will be mimicked by them: you influence your organization much more than you are ever aware (she tells the memorable story of a hold-up in making a shuttle bus for workers at one company because the team in charge looked at the CEO’s car and chose the same colours for the bus, which then took longer to make. The CEO hadn’t mentioned this and didn’t care what colour the bus was, but for those he managed they added weight to his every visible movement).

Secondly, perhaps having a dialogue of compassionate candour between line manager and managee, i.e. those who have formed a trusting relationship, is the best place for candour to remain. A positive culture focused on excellence can only be built when feedback is freely given and underpinned by the understanding that the person giving feedback genuinely cares about the person receiving it – and relationships do not scale in the way we imagine they do. But if everyone is continually seeking to improve with the support, guidance and challenge of those who know them the best – I think that’s a staff culture I’d want to be a part of.

If you like the sound of a staff culture focused on continual improvement, founded on genuine care for others, we’re starting to hire our founding team in December. Stay in touch!

Curriculum and enrichment

It goes without saying that the curriculum is the education preoccupation of the moment. As a profession, we’ve come to recognise the limits of a focus on pedagogy alone, and we’ve moved towards a debate on what children study, what their entitlement is, and what that looks like in a school.

In creating the curriculum entitlement for Ark Soane Academy, I’ve had to do some soul-searching. It became rapidly clear, staring at those 29 squares of lesson time, that there was no way we could do everything we wanted to. My own dream curriculum would have 7 lessons of English a week, 8 of Maths, 3 History, 3 Geography, 2 Religious Education, 5 MFL, 7 Science, 2 Art, 2 Music, 2 PE, 2 Drama… we’d have to either find 14 additional hours, or compromise. It came to me early on that we couldn’t do everything, and we certainly couldn’t do everything well.

So, moving away from the boxes, I went back to first principles. We want to ensure that students can achieve great results in academic subjects, not only because academic subjects open doors, but so they can be introduced to the academic conversation, participate in cultural debate and discussion, and have a broad awareness of human thought that is the entitlement of every child. With that in mind, the curriculum at Soane will be highly academic. We make no apologies for wanting every child to learn core academic subjects, and expect all Soane students to study the following to GCSE level: English, Maths, Science, History or Geography, and a foreign language.

That is not to say that we only care about academic subjects at Soane; far from it. After all, we take our name from the most famous architect in British history: Sir John Soane. Soane, born the son of a bricklayer, made his legacy through his art: in his case, designing innovative, enduring buildings like the Bank of England and the Dulwich Picture Gallery. We absolutely recognise and celebrate the importance of the arts. In fact, to designate the arts “non-academic” is clearly inadequate. The arts can be taught as “academically” as any other subject, and they will be at Soane.

Another thought I could not shake was the importance of enrichment. I was inspired hearing Lizzie Bowling’s speech at New Voices last year on enrichment, where she lamented how few children came to her wonderfully planned, hugely inspiring lunchtime clubs. Her rallying cry: “enrichment for all!” rang in my ears. We had to ensure every child had an enriched experience of school, not only those who chose it. So we have built enrichment into the school timetable, to ensure every child who attends Soane gets to choose something extra-curricular to pursue. Our aim with enrichment is to provide students with a broader educational experience, and to enable them to have an aspect of choice in their education: students will have free choice over a myriad of possibilities, and the opportunity to change each term to try something different. What these possibilities look like will be shaped by the passions and expertise of the teachers we hire in January and February next year.

At all open events, the children want to hear about school trips. I’ve worked at schools where teachers ran trips every week, taking a handful of children to some new and exciting place. This ultimately left behind cover work  and all its attendant difficulties for the teacher’s classes, and scores of children crying “unfair” – it was often seen that the same students got lots of opportunities, and others very few. In other schools I’ve worked at, we would run trip days or “academy days”, like I know a lot of schools do now. Taking a whole year group out on an enriching trip means no cover left behind, and no children left behind. This will be our approach to trips at Soane.

If you like the sound of an academic curriculum full of cultural capital with enrichment as an entitlement for all, please stay in touch – we will be accepting applications from December 2019.

Ark Elvin Academy

When you complete the National Professional Qualification for Headship (NPQH), you are required to spend nine days at a second school. I chose Ark Elvin Academy partly for their phenomenal turn-around, and partly because one of the most inspirational educators I know, Sarah Donachy, is now a Vice Principal there.

I worked with Sarah a few years ago, and found her to be one of the most relentless and intelligent professionals I have ever met. While I could not foresee what I might glean from a second placement, I knew that time spent with her would be developmental – it was a sure thing. She had moved to Elvin, a school I only knew by its reputation some four years previous as being pretty difficult. Sarah assured me it was very different now.

I could tell from day one she was right. When I arrived, children were waiting calmly outside the gates, speaking in low voices with small groups of friends. When the receptionist opened the gate for me, a flood of children also came in, walking purposely to their courtyard.

What I saw, in every aspect of school life, was hugely impressive. Any child whose opinion I asked about school could only say positive things. On the first day, I watched over 900 students fall into year group lines in total silence and then, when dismissed, walk to their lessons in around three minutes. I turned to Sarah and grinned. She grimaced: ‘Needs to be quicker.’

And that attitude summed up every interaction I had with teachers: everyone was constantly asking ‘how can we improve’? When I asked the Principal, Becky Curtis, for her thoughts on the school’s transformative journey, she started by noting: ‘we approach everything in the spirit of constant improvement. We know we’ve still got a long way to go. Our children are not getting the grades they need to transform their lives.’

When Curtis took over in January 2017, she was the year 11s’ fifth Headteacher. In her first six months as Head, she took a narrow and laser-focus to the actions she felt would have the highest leverage in improving the school: making line-up (before school, after break and after lunch the students line up silently to transition quickly to their next lesson) more efficient and a more positive experience for students; ensuring a purposeful start to each lesson; and behaviour management. For the third action, again she broke this down into just a few clear focuses: teachers should use ‘three step instructions’ (1. Tell them the task 2. Tell them how long they have 3. Clarify the voice level expected) and then positively narrate what they saw. Only once this training had been embedded did Curtis review the sanctions system, centralising detentions in an early move to ensure staff were supported.

Similarly, as the school goes from strength to strength, the SLT retain this laser-like focus on only a small number of priorities. This is especially evident in teaching and learning, where the school will focus on only three core ideas until they are embedded, usually for the whole academic year.

For Curtis, a great school is one that can be sustainable over time. She has much to build on: staff satisfaction is high. Curtis attributes this to making Elvin a team effort: teachers know they are cared for and that their opinions count. Curtis talks about ensuring people have both the training and time to do their jobs well. Such pragmatism is typical: Curtis says that ‘at the heart of school improvement is an organised school.’ She means this on every level: clear systems, strong training, and a sensible calendar with deadlines planned in advance so nothing comes as a surprise and people can plan their workloads.

In fact, one of my favourite take-aways from Elvin was the time spent thinking about when people will do the work. During meetings, Curtis includes ‘togetherness’ time so everyone can plan in any new projects. They also work out what might need to be dropped in order to fit in a new priority.

Another learning point was Becky Curtis herself. She is stunningly clear on what she wants in Elvin and how she will rally the team to get there. She and others continually say: ‘what does great look like?’ For all the staff, the first step is to be clear on what ideal practice is. In my nine weeks at Elvin, I too started to internalise three core principles I heard Curtis say again and again:

  1. Evolution not revolution
  2. Less is more
  3. If something is worth doing, it is worth doing it right

So, where next for Elvin? Curtis is still focused on dramatically improving outcomes, and the school will also reopen its sixth form in 2020. For 2019-20, Curtis wants to make sure all teachers and children can articulate the purpose of why they are doing what they are doing. She also says ‘structure should liberate’: the school is a well-oiled machine. Now what? With the safety of these strong structures in place, Curtis wants to untap creativity within the school, so staff and students take ownership. Finally, she wants to build what she calls ‘a genuinely developmental culture of constant improvement.’ Curtis’s aim is to sustain excellence over time, a concept I saw scrawled large on the whiteboard in her office that the leadership team had used for planning their next academic year: ‘excellence isn’t a prize you win once; it is continuously earned’.

Ark Soane Academy

The opportunity to found a school from scratch is an incredible one. To do it within the expertise and support of a large network with whom you align is a dream beyond belief. Today, I’m going to share my vision for Ark Soane Academy and what I hope for when we open in September 2020 and beyond.

My three central beliefs will underpin every decision we make at the school:

  1. Impeccable student behaviour is possible and desirable.
  2. A challenging curriculum full of powerful knowledge changes lives.
  3. There are no limits to student achievement.

 

1. Impeccable behaviour

I’ve worked in schools where behaviour is impeccable; where it is quite literally perfect. I’ve seen and experienced what it is like to work in an environment like that: to be able to teach your subject with the passion, joy, energy and humour you dream of. It means you come to your classroom every day, energised to work hard for the children. It means no more Sunday dread, no more grinding conversations taking up learning time, no more bargaining about sanctions.

But what it also means is a huge amount of time invested in establishing a cast-iron system, and building positive relationships with students. The systems have to be robust enough to support all teachers, so everyone’s classroom displays impeccable behaviour – including new teachers, who often struggle with this. We cannot rely on individuals to make the behaviour policy up as they go along, as happens in some schools: that way lies inconsistency. When children spy inconsistency, they are apt to cry ‘unfair!’ and are even less inclined to follow routines.

Importantly, some children find living up to high standards hugely challenging. This is still a school for them. In fact, those children need high standards the most. We cannot ignore or push out those for whom education and self-regulation are harder. By investing in a strong pastoral system of support, by knowing all children individually, and by working closely with families, we can help all children live up to the highest of standards.

 

2. A curriculum full of challenge

All children have the right to access the best that has been thought and said. It is simply not right to exclude some children from a canon of thought that has shaped the Western world, just because they happen to have struggled academically. An appropriately timetabled school day is the way to ensure all children enjoy a curriculum we would want our own children to learn. Some children will struggle academically, we know that. That doesn’t mean classroom A learn Great Expectations while classroom B work through Spot the Dog. If the Head of English has chosen an extremely challenging text for that year group, then both classrooms should benefit from its inclusion, with classroom B being given more time and more support to ensure their experience is fulfilling and enjoyable, not frustrating.

In Mission Possible, Eva Moskowitz, the founder of the Success Academies – which are primary schools in challenging neighbourhoods in New York City – talks about their belief that children are ‘short, not stupid.’ She passionately argues that if we think they can’t, then our expectations are too low. We simply must expect more from all children – the higher our expectations, the more likely children are to rise to them. If we know all children individually and work with them and their families closely, I am confident all children can catch up and achieve academically. Yes, all children – which brings me on to point three.

 

3. Limitless potential

I know a lot has changed in the ten years I’ve worked in education, but I’ll never forget being given a bottom set year 10 towards the start of my career and being told: ‘we don’t expect them to get Cs so don’t worry too much about what you do with them.’ I have been told by colleagues in other schools that ‘some children won’t get there,’ or ‘an E is a tremendous achievement for a student like that.’

I don’t believe that. In the aforementioned bottom set, a girl was sent down from set 4 on day one of year 10. She was devastated, and told me: ‘that means I’m thick Miss.’ Luckily, she was also hugely resilient and fiercely driven. She and her sister – also in set 5 – badgered me for extra work and completed it. Both girls achieved A grades. Another student I taught who coped with huge traumatic change in year 11 (including, but not limited to, her entire family relocating four hours away, and staying on her friend’s sofa for the duration of her GCSEs) achieved a B grade. Another, apathetic and heading for failure, was blessed with a mother who forced her to attend intervention (I will always remember her phone going off, and me being so shocked that she answered it, but then her handing me the mobile and saying: ‘tell my Mum where I am please’) and supported the school to such an extent I really think it is her who managed to get her child a B and not an E, as she was predicted.

And I have seen the reality of failure. One student in year 11, barely literate, told me with pride about how ‘we’ve had so many amazing teachers.’ He went on to list seven or ten names of teachers, none currently at the school. When he left the room, the teaching assistant confided that all of these teachers had been long-term (or short-term) supply, and many were not ‘amazing’ as he had so sweetly said. In another school, I remember having to tell the kindest boy that he couldn’t come to our sixth form – he had not passed any of his subjects, and we had no provision suitable for him. He looked up at me, someone who was meant to guide and care for him, and said, tears in his eyes: ‘what do I do now?’

In both those cases, these were year 11 boys who had been let down by us. In both cases, the schools had been taken over and turned around in the time they had been there by inspirational headteachers who are a credit to our profession. But in both cases, that change came too late.

There is a tremendous benefit of a new start school. No child will ever be in the position of the two boys above, because we can focus on the incoming year 7s and make sure they never fall so far behind. That is a luxury other schools do not have. At Ark Soane Academy, there is no reason why every single child cannot succeed and achieve academically.

 

As this year goes on, I’m going to chart the journey of setting up a new school. If you like what you’ve read, we’ll be recruiting our founding teachers from January 2020.

Responsive Teaching

It’s probably not going too far to say that an observation from Harry Fletcher-Wood altered my teaching in the most dramatic way possible. In 2012, he visited my classroom and offered feedback in the gentlest manner possible – with a series of questions: ‘do you think they were focused on the work? Do you think they can handle doing everything in groups? How did you make sure everyone was working? Was anyone opting out from learning? Do you think your weakest readers were also reading in their groups?’ It was through his eyes I saw that teaching everything through group work (as I had been trained and advised to) was not working, and was not going to work.

So it is no surprise to me that Harry can see what is happening in a classroom, see how to make it better, and then kindly suggest how teachers might make that leap. I can imagine no human better placed than he to be an Associate Dean at the Ambition Institute, a body that is working to improve classrooms across the country. I am ever in awe of his humility and constant drive to learn, despite his eminent authority in education, and his most recent book, Responsive Teaching, offers much to the development of our profession. 

The book opens with a typically humble introduction that identifies three main problems in the author’s past teaching practice: ‘assessment seemed to hinder learning, skills seemed more important than knowledge and Assessment for Learning seemed to be just a collection of techniques.’ He moves through addressing these problems, to considering how we can genuinely work out what children have learned and what they are struggling with, and how we can rebalance to ensure children learn both skill and knowledge in their subjects.

Each chapter follows a clear pattern: it outlines the problem, the evidence, the key principle, the practical tools to improve classroom practice, and then the words of individual teachers reflecting on their own practice in each area.

One of the key take-aways from me were the warnings against ‘extraneous cognitive load.’ I definitely need to think harder about paring my lessons down to ensure children are focusing on the crucial aspect, rather than being overloaded by material that is not yet essential for them. I also need to script model examples more frequently – students always need to see lots more of these than I ever think they do. As Fletcher-Wood writes: ‘Overcoming ambiguity by showing what success looks like seems to particularly benefit lower-attaining students.’

One further aspect of practice outlined in Responsive Teaching that I’d like to think more carefully about is student misconceptions. At Ark Elvin Academy where I’m doing my NPQH placement, a subject expert has listed key misconceptions for every lesson the teacher delivers. It’s an incredible resource for novice teachers, or those teaching out of specialism. I think this is a hugely worthwhile task. Perhaps a group of subject experts could club together to write ‘the book of English misconceptions’, for example?

As always, I could go on, and add more detail on what I learned from this book, but to avoid plagiarism I will simply recommend this book whole-heartedly.

Mission Possible

I started teaching in 2010, the same year the documentary Waiting for Superman came out. If you haven’t seen it, you should: it’s a polemic on the American school system, starring the Charter school superstars. You hear from Geoffrey Canada, of the Harlem Children’s Zone, along with Michelle Rhee (ex Chancellor of Washington DC’s schools; proponent of performance pay) and the founders of the influential KIPP Charter Schools. The message of the documentary is that the school system is broken, but there are ways we can fix it.

When I first watched this documentary, I remember feeling that our school system was ‘at least not as bad as America’s.’ But I’ve come to see that working in London schools for eight years blinded me to the challenges of rural communities who cannot choose their school; schools who are dependent on one bus a day to transport children to it (making any kind of detention system extremely challenging to implement); the impact of grammar schools on student self-belief; and the funding of small-town secondaries.

But mostly, I’ve come to think that we probably are failing children, on a system-wide level, in a similar way. We don’t have the annual benchmarks of success, but in the schools where we have run the NGRT (a nationally standardised reading age test), the results have been damning. The amount of children not achieving a basic pass in English and Maths GCSEs at 16 is damning. And the number of children leaving school at 16 is damning. I remember being horrified about the ‘drop-out rate’ of American schools, thinking ‘at least we get everyone to the end.’ But 16 is not the end, so we don’t. In fact, allowing children to leave the school system at 16 (and I know colleges and apprenticeships exist and I know these have their benefits) is deeply troubling to me.

In this post, I’m not going to tackle these monumental system problems. I used to worry a lot about the education system, and what we could do to improve it. Now, I look at what we can do in schools to improve the lot of the children we work with, in spite of those poor systems (something The Teacher Gap has really convinced me of). And what Mission Possible does is to examine what goes on in a successful school, in this case the Success Academies in Harlem, New York.

The defining principle of the authors, shared by many in the charter movement, is that the quality of the school and the quality of the teachers are what make the difference to children’s results. The book opens with the impetus to make schools a ‘magical place’ to be, which I found an interesting word to use. While I wouldn’t prioritise some of what the authors consider important (notably, expensive trips and impressive classroom displays), I would totally agree with their other aim of encoding success for students so they want to come to school every day and succeed (and what is continual success in academics if not ‘magical’?).

The writers make much of the rigour of the curriculum, and the urgency required to ensure children catch up with their wealthier peers. Furthermore, the pages on letting children ‘do the thinking’ I ultimately agree with – not in terms of guessing answers or discovery learning, but certainly ensuring they do the bulk of the work in the lesson. In general we are moving, in so many schools, towards teacher-led lessons (something I wholeheartedly endorse); yet it is crucial this does not result in children sitting passively. It is too easy for children to tune their teachers out. Rather, our teaching must be continually asking students questions to ensure they work hard.

This book has helped to shift my thinking on parents. Of the two extremes on this view – shut parents out at the gates versus give parents autonomy to influence the day-to-day of school – I leaned in the past towards wanting parents to let teachers teach, smiling on from a distance. Yet this book is persuasive in the possibility of parents really transforming their child’s academic success. I’m always amazed by how much parents are willing to do to support their child’s learning if you only ask them.

The book also ranges over rigour, reading and pace, but the chief takeaway for me was on the professional development of teachers. Again, the authors implore us to focus on the adults, and begin by asking school leaders: how often do we fix the children when we should fix the adults? I’m certainly guilty of this: walking into a lesson and using non-verbals to remind the students of their teacher’s expectations, or even just standing there (when you’re senior enough), waiting for the class to behave perfectly and then leaving… Only for the class to immediately start to murmur again.

Instead, at Harlem Success, leaders practise live coaching. Instead of ‘fixing’ the children, the observers whisper to the teacher, or hand them a note (‘Ali is doodling; Tommy is looking out the window’) and then watch how the teacher ‘fixes’ their own classroom. They don’t intervene at all – or, with training teachers, they model the first two ‘fixes’ and then watch how the teacher does it. After the lesson, they feed back on how effective the teacher’s actions were and where they might improve. Doing this would require huge teacher buy-in, but I do think it would be far better for the overall quality of teaching.

The book goes into significantly more detail on teacher development, and I’d recommend reading it for those chapters alone. Although not everything in Mission Possible chimes with my beliefs, there is much to admire here.

The Teacher Gap

I think The Teacher Gap is the most important contribution to education this year. The book offers an incisive critique of what is wrong with the state of education, and then offers governments and school leadership teams concrete ways to fix it.

In the opening sentence of this book, the authors, Becky Allen and Sam Sims, note that ‘education is unique among the public services in its ability to propel people forward.’ At the heart of this is the notion that education is a public good, and the potential of a good education to transform lives. Yet, surveying education policy over the past several years, they note that many of these initiatives – Building Schools for the Future, school choice, class size – have little to no impact on student attainment. What does have an impact? Teacher quality. This is especially the case for students from disadvantaged backgrounds, for whom a good teacher can make the ultimate difference in their educational attainment.

Despite this, improving the quality of teachers has ‘rarely, if ever, been a genuine priority for government.’ We can’t even hire enough teachers, let alone teachers with top credentials; let alone begin improving the ones we have. The answer to all of these conundrums, for Allen and Sims, is that ‘we need to give teachers a career worth having.’ This is two-fold: firstly, to professionally develop teachers so they get better at what they do each year, and secondly to manage workload so they remain in the workforce, improving each year.

Part of the joy of this book is that is balances out research (lots of it) with engaging personal narratives, so the numbers are given faces and feel familiar to readers. At the end of each chapter, instead of saying: ‘isn’t the status quo rubbish?’ the authors provide a series of ‘what we can do’ for schools, even without waiting for government policy to alter. This solutions-focused method makes the book, which could feel massively depressing, wonderfully uplifting.

There are too many learning points for me to list here without running to plagiarism, but the ones which seemed most vital to me in the contexts in which I have worked are:

  • Use anonymous surveys to know what teachers genuinely think.
  • Give new teachers ‘easier’ timetables, ensuring they teach (where possible) the same lesson to more than one year group (i.e. give them two year 7 classes) and have them only teach one subject; write their timetables and roomings first.
  • Develop CPD for experienced teachers with experienced teachers and use the peer effect to ensure this is appropriate, enjoyable, and low-stakes.
  • Implement teacher coaching.
  • The 8am to 4:30pm experiment: two weeks where no-one works beyond these hours. At the end, assess what the impact was of losing that extra work time, with a view to cutting more of what proved unnecessary to move working hours closer to this ultimate aim.

In a nutshell: teachers are really important to student success, and this is even more the case for disadvantaged students. We need to train them better, and we need to treat them better.